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Frequently Asked Questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

We currently run the promotion offering A FREE SHIPPING to all our customers.

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.

Can I get the product much quicker?
Of course, but we will not be able to offer a free shipping deal. Please contact our support team for the best option.

Can I order a bulk product?
Sure thing, please contact our support team. If you make a bulk order from our site may arrive product individually. We have to deal with the multiple different location warehouses to gathering all products and put them in one box. To the short answer, please contact our team first.

How do you have such good reviews only?
We deal with the production factories to offer the lowest price. Our customers feedback is very important to us. We ban factories or vendors who do not meet our criteria; slow shipping, long handing process, low-quality product, etc. We carefully choose our partners to offer the best option for our customers. If you had any issue with your products, please contact our support team immediately.

Can you match the price?
We usually say DEFINITELY!

Can you find what I am looking for?
Sure! We have a team to find the right factories and vendors. We can find the product and possibly offer the best price.

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